Collect patient balances without the phone tag.
Clinics, therapy practices, chiropractors, med spas and wellness studios rarely collect the full amount at the front desk. There's a copay at check-in, an insurance adjustment weeks later, and a remaining balance somebody has to chase. OptiPay360 keeps the appointment, the card on file, and the balance in one record so the follow-up is a tap, not a call.
How the day actually runs
- 1Patient books
Self-scheduling with your real availability, service durations, and provider assignment. Require a deposit on higher-value visits so the slot is committed.
- 2Check-in and copay
Take the copay in the Virtual Terminal or on a countertop terminal, and save the card on file (tokenized — no card numbers stored in your system).
- 3Balance after adjudication
When the remittance comes back, invoice the remaining balance or charge the stored card directly. Partial payments and deposits are tracked on the invoice.
- 4Plan or portal
Set up an installment plan for a large balance, or let the patient sign in to the portal to pay it and rebook their next visit.
The parts of OptiPay360 you'll use most
Appointments with deposits
Booking, reminders, provider assignment, and deposit collection at the time the slot is reserved.
Card-on-file
Tokenized cards for post-visit balances, so a $32 patient responsibility doesn't cost you three phone calls.
Payment plans
Recurring installment schedules with automatic retries for balances patients can't clear in one payment.
Itemized invoicing
Line-item statements with taxes, deposits applied, partial payments, and automatic reminders.
Patient portal
Patients sign in to view statements, pay online, manage saved cards, and book their next appointment.
Role-based access
Front desk, clinician, and owner roles with PIN override on refunds — so access matches responsibility.
What that adds up to
- Fewer aged balances, because the card is already on file when the adjustment posts.
- Fewer empty slots, because deposits and reminders are attached to the booking itself.
- One patient record holding appointments, statements, payments, and saved methods.
- No patient card data in your systems — payment methods are tokenized at the gateway.