OptiPay360 is used by businesses and their staff. You can ask us to remove your own login, or, if you own the business, to close the business's account.
What you can ask for
Remove my login (any owner or staff member). Your sign-in is removed and you can no longer open the business's account. Payments, invoices and other records you created stay with the business, because they belong to it.
Close the business account (business owner only). We close the business's OptiPay360 account and remove every login on it. We'll contact you to confirm the closing date and any final billing.
How to ask
In the app: open OptiPay360, go to Settings, tap "Remove my login" or "Close [your business]'s account", and confirm.
By email: write to support@optipay360.com from the email address you sign in with. Put "Delete my account" in the subject and tell us your business name and which request you're making. We may ask you to confirm it's you before we act.
What happens next
We confirm your request by email within 2 business days and complete it within 30 days.
What we keep
Payment, refund and invoice records, including the customer details on them, are kept for 7 years from the date of the transaction, and bank-payment authorizations for 7 years after the authorization ends. Then they are deleted. Seven years covers U.S. tax record rules (up to 7 years), federal anti-money-laundering rules for banks and payment processors (5 years), the ACH network's rule for bank-payment authorizations (2 years after they end) and card dispute windows (up to 540 days). Everything else is deleted when your request is completed. Copies in our secure backups are deleted as those backups expire.
If you paid a business that uses OptiPay360
Your information belongs to that business. Contact them to ask for it to be deleted; we'll help them with your request.
Questions: support@optipay360.com, Optimum Payment Solutions, Indianapolis, IN.